FAQ

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGE

If you believe that your package was lost or stolen, please contact the shipping courier first and send us an email.

We are NOT responsible for lost or stolen packages.

SHIPPING FEES

Shipping fees are non-refundable and will not be included in your refund.

PROCESSING TIMES

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

APPAREL RETURN/EXCHANGE POLICY:

All sales are FINAL and returns are not offered. 

To ensure utmost product quality, we check all of our merchandise before processing. However, in the rare occurrence that damaged items are received, we will accept the return of a defective order. Please email us photo evidence of the damaged merchandise to fashionhooked@yahoo.com. The return inquiry must be done within 15 days of your order's ship date. Once your claim has been received and approved, we will follow up via email with your return instructions. Your return will be processed after the returning shipment has been received by our store. 

Please feel free to contact us with any of your questions, concerns and honest feedback.